Frequently Asked Questions (FAQs)

1. What is your return policy? We offer free returns within 30 days of purchase. Shoes must be unused, in sellable condition, and returned in their original packaging. For more details, please refer to our return policy on the website.

2. How do I initiate a return or exchange? Contact our customer service via email at info@canoefootwear.com to request a return authorization. Follow the instructions provided to complete your return or exchange.

3. Do you offer exchanges? Yes, we offer exchanges for a different size. Indicate your desired size when requesting a return authorization. Exchanges are subject to availability.

4. How long does it take to process a return or exchange? Once we receive your returned shoes, we will inspect them and process your refund or exchange within 5 business days.

5. How do I care for my Canoe shoes? Care instructions vary by shoe style. Please refer to our comprehensive product care guide here on our website for detailed information.

6. Can I machine wash my Canoe shoes? The Horizon Sneaker is machine washable on a cold, gentle cycle. Other styles, like The Wool Mule, should only be spot cleaned with a damp cloth. Always air dry your shoes.

7. What sizes do you offer? Our shoes are available in a range of sizes. Please refer to the size chart on each product page for specific measurements and conversions.

8. Are Canoe shoes true to size? Yes! Our shoes are designed to be true to size. However, we recommend checking our size chart for the most accurate fit.

9. How can I find my size? We provide a detailed size chart on our website to help you find the perfect fit. If you’re between sizes, we recommend sizing up for the best comfort.

10. What materials are used in Canoe shoes? We use premium natural and recycled materials such as wool, leather, recycled nylon and other performance fabrics to ensure durability, comfort and sustainablity.

11. How can I track my order? Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.

12. What payment methods do you accept? We accept major credit cards, PayPal, and other secure payment methods as listed at checkout.

13. How much does shipping cost? Shipping for all products in the contiguous US for the year 2024 is free

14. Do you offer international shipping? Currently, we ship within to the US, Europe and Canada. Please check our shipping policy for updates on international shipping availability.

15. Can I change or cancel my order after it has been placed? If you need to change or cancel your order, please contact our customer service team as soon as possible- info@canoefootwear.com 

17. How can I find out about sales and promotions? You can sign up for our newsletter to receive updates on sales, promotions, and new arrivals. Follow us on social media @Canoefootwear for the latest news and exclusive offers.

18. Can I buy replacement insoles or laces for my shoes? Yes, we offer replacement insoles and laces for our shoes. You can find them in the "Accessories" section on our website.

19. How can I leave a review for my purchase? We value your feedback. You can leave a review by visiting the product page of the item you purchased and clicking on the "Write a Review" button.

20. What is the origin of the name "Canoe"? The name "Canoe" is inspired by the spirit of exploration and adventure, embodying our commitment to creating footwear that supports an active lifestyle, ready for what the world has in store for you.

21. Do you offer gift cards? Yes, we offer digital gift cards that can be purchased on our website. They make perfect gifts for any occasion.

22. How can I contact customer service? You can reach our customer service by email at info@canoefootwear.com. We’re here to help with any questions or concerns.